At BorderFlo, we strive to provide a seamless payment processing experience. However, we understand that there may be circumstances where you need to cancel an order. This Order Cancellation Policy outlines the process for cancelling orders, conditions for refunds, and other important details.

1. Eligibility for Cancellation

1.1 Cancelable Orders

Orders for payment processing services can be cancelled under the following conditions:

• Before Processing: Orders can be cancelled before the payment has been processed and completed.
• Pending Transactions: If the transaction status is marked as "Pending" and has not been completed or disbursed, cancellation is generally possible.

1.2 Non-Cancelable Orders

The following orders are generally non-cancelable:

• Completed Transactions: Once a payment has been successfully processed and received by the intended recipient (e.g., educational institution), it cannot be cancelled.
• Processed Payments: Orders that have been completed and are no longer in a pending state are not eligible for cancellation.

2. Cancellation Process

To request an order cancellation, follow these steps:

1. Contact Customer Support: Submit a cancellation request to BorderFlo’s customer support team at support@borderflo.com as soon as possible. Include details such as the transaction ID, amount, date, and reason for the cancellation request.
2. Verification and Approval: BorderFlo will review the cancellation request and verify the status of the transaction. If the request is approved and the payment has not yet been processed, we will proceed with the cancellation.
3. Confirmation: You will receive a confirmation email once your cancellation request has been processed. The confirmation will include details on the status of the cancellation and any applicable refund information.

3. Refunds

3.1 Eligibility for Refunds

Refunds are issued under the following conditions:

• Successful Cancellation: If your cancellation request is approved before the payment is processed, you will be eligible for a refund.
• Errors: If there was an error in processing the payment or if the payment was made in error, a refund may be issued.

3.2 Refund Process

• Refund Processing Time: Refunds are typically processed within [insert number of days] business days from the date of cancellation. The refund will be issued to the original payment method used for the transaction.
• Notification: You will be notified once the refund has been processed, including details on when to expect the funds.

3.3 Non-Refundable Fees

Certain fees may be non-refundable, including but not limited to:

• Service Fees: Any non-refundable service fees that were charged at the time of the transaction.
• Currency Exchange Fees: Any currency exchange fees that may have been incurred during the payment process.

4. Exceptions

BorderFlo reserves the right to make exceptions to this policy in certain circumstances, such as:

• Regulatory Requirements: Compliance with legal or regulatory requirements that may affect the cancellation or refund process.
• Institutional Policies: In cases where the recipient institution’s policies impact the ability to cancel or refund payments.

5. Policy Changes

BorderFlo may update this Order Cancellation Policy from time to time. Any changes will be posted on our website, and users will be notified of significant updates. Continued use of the Service after changes are made constitutes acceptance of the revised policy.

6. Contact Us

For any questions or concerns related to order cancellations, please contact us at:

BorderFlo
Email: support@borderflo.com
Phone: 0706 250 7559
Address: 82B, Younis Bashorun Street, Victoria Island, Lagos.

Acknowledgment

By using BorderFlo’s payment processing services, you acknowledge that you have read, understood, and agree to be bound by this Order Cancellation Policy.